Returns & Exchanges

At Polish Shop Online, we strive to ensure the highest quality for our traditional Polish delicacies. Due to the perishable nature of food items, returns are handled with care to ensure safety and customer satisfaction.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 24 hours of delivery if there are issues with your order, such as damaged packaging or incorrect items.

• 2.
  Provide Documentation

  Email clear photographs of the product, the packaging, and your digital receipt to help us verify the condition of the goods.

• 3.
  Evaluation

  Our quality control team will review your claim to determine if the product meets the criteria for a refund or a replacement under food safety guidelines.

• 4.
  Resolution

  Approved claims for damaged or incorrect non-perishable goods will be processed for a full refund or store credit within 5-7 business days.