Frequently Asked Questions
Everything you need to know about shopping for authentic Polish flavors.
How do you ensure the freshness of perishable goods during shipping?
We use thermal-insulated packaging and high-quality gel ice packs to maintain the perfect temperature for meats, cheeses, and pierogi during transit.
Where do your products come from?
All our products are sourced directly from trusted manufacturers and local artisans in Poland to ensure 100% authenticity and traditional taste.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country. Standard delivery typically takes 2-4 business days, while express options are available for temperature-sensitive items.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
What is your policy on damaged or expired items?
Customer satisfaction is our priority. If any item arrives damaged or past its best-before date, please contact us within 24 hours of delivery for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada to ensure that our food products arrive fresh and within safety guidelines.